Training/Hiring

 Inside Sales reps have moved beyond just lead generation to full sale of products / solutions over the phone.  Hiring and training the right people is critical to the success of your Contact Center.  Applied Principles knows how the hire the right people and what skills lead to success.

Allow us to work with you in the following areas:

• Creation of job profiles, recruiting and interviewing of Inside Sales Reps, Managers and staff
• Role play scenarios with candidates and final selection
• New hire curriculum development
• Ongoing learning continuum to enhance sales skills
• Rep call coaching
• Management coaching